What's the difference between a standard removal and your VIP concierge service?
A standard removal moves what you've packed. The concierge service takes the whole job off your hands: we pack every room, protect and crate what needs it, move it, then unpack and put things away at the other end and take all the cartons with us. One dedicated move manager runs it from the first walkthrough to the final walkthrough.
Do I need to do anything myself?
Only the decisions you want to make. Most clients tell us what stays, what goes and where things belong in the new home, and we handle the rest. If there are drawers, safes or personal items you'd rather pack yourself, that's completely normal — we simply work around them.
Can I choose only part of the service?
Yes. Plenty of clients want full packing but prefer to unpack themselves, or only want the specialist handling for a few valuable pieces. Tell us which parts you want and we'll quote just those.
Who will actually be in my home?
Our own uniformed crew, briefed on your home before they arrive, with your move manager on site. Wherever possible the team who pack your home are the team who move and unpack it, so nothing gets lost in a handover.
Do you move pianos, artwork and antiques?
Yes. Pianos, fine art, antiques and heirlooms, chandeliers, wine collections, pool tables, safes, designer furniture and stone or glass pieces are all part of this service, with custom crating and the right equipment where an item needs it. Tell us what you have and we'll tell you honestly how we'd handle it.
How is my home itself protected?
Floor runners, door and corner protection, and lift protection where a building requires it, before anything is carried. Furniture is blanket-wrapped and sealed before it leaves the room rather than at the truck.
How far in advance should I book?
The earlier the better, because a concierge move usually runs across several days and we block that time out for you. Two to four weeks ahead is comfortable, and we can often work with less notice — it's always worth asking.
What does a VIP move cost?
It's priced per move rather than at a flat rate, because the scope varies so much. It's a premium service and costs more than a standard removal, since considerably more work happens — often across several days. After a walkthrough you get a clear written quote covering the whole scope, so there are no surprises on the day. The quickest way to start is to
send us your details or call
0438 273 869.
Can part of my move go into storage?
Yes. We have our own secure depot and container storage, so belongings can be held between homes, during a renovation, or if a settlement date slips. It can also be staged — some items delivered now, the rest later.
More on container removals & storage.
Are my belongings insured?
Your move is insured, though conditions apply, and high-value items are worth discussing specifically at the consultation so cover and handling are both clear well before moving day. See our
Terms & Insurance page for the detail.
Which areas do you cover?
The Gold Coast and Brisbane are home base and we cover suburbs right across both. For larger jobs we travel further afield, and we work with trusted partners for interstate relocations.
